Our winter operations are engineered directly against Snow and Ice Control Policy C409K
service levels: bare pavement within 24 hours on Priority 1 active pathways (City Hall frontage,
transit centres, the Winter Priority Bike Network) and a safe, passable surface within 144 hours
across the Priority 2 network of shared pathways, staircases and pedestrian bridges. Those clocks are coded
into RNJ CORE as hard dispatch constraints; a route plan that can't hold them with margin never leaves the desk.
We operate to be scored. Edmonton's Supplier Performance Management (SPM) framework
evaluates vendors on Delivery, Quality, Financial, HSE, Relationship Management and Sustainability through
SAP Ariba. So we assign a dedicated Contract Compliance Officer to every municipal agreement, feed
telemetry backed KPI reporting into the scorecard cycle, and target the top of every category rather than
the passing line.
Under the Sustainable Procurement Policy (C556C), we pay every operator at or above the
City's $22.30/hr living wage. Not because a clause makes us, but because retained, well trained
operators are cheaper for the taxpayer than a winter of turnover. Ethical staffing is an efficiency measure.
24h
Priority 1 bare pavement SLA, dispatch enforced
144h
Priority 2 safe & passable network standard
$22.30
Living wage floor for all contract personnel